Shipping policy
📦 SHIPPING POLICY
Please allow 3–5 business days for ready-to-ship orders to be processed before shipping.
Once your order has shipped, you will receive a tracking number via email.
Custom & Made-to-Order Items:
Custom and made-to-order pieces have their own production timelines. Please refer to the individual product listing or your order confirmation for the estimated completion timeframe. Production time does not include shipping time.
SHIPPING & DELIVERY
- Trendz by Trell is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control.
- Once your package has been shipped and tracking shows it as delivered, Trendz by Trell is no longer responsible for lost, stolen, or misplaced packages.
- Please make sure your shipping address is correct and complete before placing your order.
- If an incorrect address is provided and the package must be reshipped, the customer is responsible for the additional shipping cost.
- Please monitor your tracking information and make arrangements to receive your package when necessary.
LOST OR DAMAGED PACKAGES
If your package arrives damaged, please contact the shipping carrier immediately and provide photographic documentation of the damage.
For packages marked as delivered but not received, customers should first check with household members, neighbors, and the carrier before contacting Trendz by Trell.
Trendz by Trell is not responsible for packages after they have been confirmed as delivered by the shipping carrier.
PLEASE NOTE
Shipping fees are separate from the cost of your merchandise and are non-refundable once the order has shipped.
By placing an order with Trendz by Trell, you acknowledge and agree to this Shipping Policy.
Trendz for Trendsetters ✨